Blog
Intelligent Scheduling 101: All You Need to Know
Whether your cleaning business is big or small, with staff operating remotely, it’s necessary to keep a meticulously organized system that leaves no room for mistakes so you can ensure your clients receive the treatment they deserve. One of the most common...
The Top 3 Customer Service Traits of a Great Cleaning Company
With the ever-growing number of cleaning companies, making yours stand out has become increasingly more difficult. While the quality of your service remains as an inevitable part of a successful business, providing outstanding customer service is another factor that’s...
5 Ways to Boost Customer Retention for Cleaning Companies
While entrepreneurs typically focus on generating leads and increasing the number of new clients, retaining your existing clients warrants an equal portion of your attention. If you want to build a business that nurtures customer care and boasts a solid list of loyal...
Lead Conversion Tips for Cleaning Companies: Part 2
Building a website is one of the most essential steps for establishing your professional cleaning business. However, just having a website isn’t enough to attract potential clients and make them your regulars. The process of conversion is different than generation,...
Lead Conversion Tips for Cleaning Companies: Part 1
With over a million cleaning businesses in the market today, it can seem challenging to claim your fair share of the market, especially with most of your leads already placing their trust in other providers. However, there’s more you can do than just put up a website...
6 Tips for Dealing With Negative Online Reviews
As a reliable business owner, you certainly strive to provide every client with the same high-quality level of service. However, at times things just don’t go as planned, and you get a negative online review. Truth is, it’s not as terrifying as it seems, and there are...
Employee Engagement
Calculating Your Residential Cleaning Business Employee Turnover
Whether you're a residential cleaning business with 5 to 50 employees or a Fortune 500 company, tracking the performance of your employees is vital to making better decisions about investing in your workforce. Hiring, training, and retaining top cleaning talent is...
Automation + Campaigns
Technology is Transforming the Residential Cleaning Industry
Technology is reshaping the residential cleaning industry. Traditionally one of the most protected industries from technological advances, automation and software are allowing cleaning businesses to scale operations while maintaining relatively efficient back-office...
Sales + Marketing
Adapting to Cleaning Customers Who Want To Book Online
https://youtu.be/hoBJiccrNbM If your residential cleaning business is not adapting to the way customers want to do business, you will struggle to grow. Online booking has become one of the major trends over the past few years. Adapting to cleaning customers who want...
Scheduling + Dispatch
3 Challenges Residential Cleaning Business Owners Face
As any successful housekeeping business owner will tell you, running a cleaning company is never a walk in the park. Even when your firm is making money and everything appears to be going smoothly, you always have to be on the lookout for potential problems and ready...
Features
Spanish Language Home Cleaning Technician Training
At MaidCentral, we believe it's important that everyone who uses our home cleaning business software feels comfortable navigating it. We're excited to announce that we now have our Home Cleaning Technician Training videos available in Spanish! These courses are hosted...
General
Lead Source Reporting 101
Lead source reporting is essential for any business that wants to attract and convert potential customers. A cleaning business is no exception. Understanding where your leads are coming from can help you make data-driven decisions to optimize your marketing strategies...