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Core KPI Absentee Rate Per Day

Absentee Rate Per Day KPI MaidCentral

The Absentee Rate Per Day KPI measures how many scheduled technician workdays are missed per day due to no‑shows, call‑outs, or same‑day absences. Absentee Rate Per Day directly affects route stability, service quality, and daily revenue. By monitoring Absentee Rate Per Day and addressing its root causes, you can improve schedule reliability, protect margins, and deliver a consistent customer experience.

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How to Calculate Absentee Rate Per Day

The Absentee Rate Per Day KPI shows the average number of technician absences that occur each workday.


Absentee Rate Per Day = 
Total Technician Absences (period) ÷ 
Number of Workdays in Period

Example: If your team recorded 15 technician absences across
10 workdays, then:


15 ÷ 10 = 1.5 Absences Per Day
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Absentee Rate Per Day KPI — What, Why, How

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What is the Absentee Rate Per Day KPI?

The Absentee Rate Per Day KPI is the average number of technician absences per workday, including no‑shows, call‑outs, and same‑day absences.

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Why is the Absentee Rate Per Day KPI important?

The Absentee Rate Per Day KPI impacts route stability, customer experience, and profitability. Lower absenteeism means more predictable schedules and better utilization.

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How can I improve the Absentee Rate Per Day KPI?

Improve the Absentee Rate Per Day KPI by tightening attendance policies, offering attendance incentives, cross‑training teams, and using MaidCentral to reroute and backfill quickly.

Absentee Rate Per Day KPI — Practical FAQs

What is a healthy benchmark for the Absentee Rate Per Day KPI?

Targets vary by market and season. Many teams aim for under 1.0 Absences Per Day per branch on average. Establish your baseline and drive a 10–20% reduction quarter over quarter.

What causes a high Absentee Rate Per Day KPI?

Common drivers include burnout, unclear attendance policies, transportation issues, low morale, and scheduling practices that create long gaps or excessive drive time.

How do incentives affect the Absentee Rate Per Day KPI?

Positive attendance incentives (bonuses, preferred routes, PTO accrual perks) paired with clear consequences can reduce absenteeism without hurting culture.

How can I mitigate the impact of the Absentee Rate Per Day KPI on operations?

Maintain a float/backup pool, cross‑train staff, and use MaidCentral to reassign work and optimize routes in real time when call‑outs occur.

How often should I review the Absentee Rate Per Day KPI?

Review daily for dispatch decisions and weekly for trend analysis. Spikes should trigger a review of policies, commute patterns, and workload balance.