How Maid Central Customer Feedback Scorecards Make Your Life Easier

Customer feedback is a crucial part of your cleaning business. At Maid Central, that feedback – called Scorecards – is automated, immediately accessible, and has the ability to earn your cleaning professionals more money.

Top 10 Reasons You’re Going to Love Maid Central Scorecards

  1. One-Stop Shop. Scorecard results housed and managed inside MC.
  2. Individual attention. Scorecard results trends tracked for each customer, allowing you to see how satisfied a customer is over time, and alerts you if a scorecard rating goes down from one cleaning to the next.
  3. Follow up with customer scorecard feedback using Open Tickets. If a customer’s scorecard rating drops from one cleaning to the next, Maid Central alerts you by opening a ticket on your dashboard, allowing you to immediately address any issues with the clean with the client. Lower Scorecard scores also open tickets on your dashboard, alerting you to problems ASAP.
  4. Employees See Their Scores. Employees have access from their Employee Profile to see their Scorecard history including customer names, dates of cleanings, scorecard score, and any comments the customer left.
  5. Scorecard Tips. Easily increase your Cleaning Professionals’ tips and have tips automatically added to the customer’s invoice and your Cleaning Professional’s payroll before creating invoices. Customers who pay with a credit card can leave tips for their Cleaning Professionals right from their Scorecards.
  6. Scorecard Average Percentage Reporting. Set goals and manage your Cleaning Professional team using the Maid Central Employee Stats report with Scorecard Average Percentage.
  7. Scorecard Results Report. This handy report shows all scorecards for a set period of time. CData includes Customer, home name, job date, email, technicians (techs), response date, response, trend up (positive trend) or down (negative trend), and comments.
  8. Exclude from Employee Feature. Did the customer have a complaint that didn’t involve the cleaning itself (the date or time of the cleaning was moved without them being told, for example)? This feature allows for you to not include the score from a customer scorecard to the Cleaning Professional’s average if the score given did not apply to their work.
  9. Customer Scorecard Stats Report. Identify which of your customers are providing scorecard feedback and who’s not. Use this to increase leads and your close rate by getting existing customers to complete scorecards leading to positive social media reviews.
  10. Get more positive reviews. Customers who leave positive comments on their Scorecards are offered the opportunity to copy those comments in a Facebook, Google, or Yelp review of your company with just a click of a button.

Top 10 Reasons You’re Going to Love Maid Central

  1. Weekly Maid Central User Meetings. Weekly Q&Aessions and User Meetings keep you in the know about what’s happening at Maid Central (MC). Brainstorm and share ideas with other like-minded, talented MC users. Being a part of something dynamic, collaborative, and forward-thinking is what makes this software and community of users so special.
  2. One Integrated Solution. Payroll, scheduling, GPS routing, time tracking, online booking, customer scorecards, and invoicing (just to name a few) are all built-in features to manage your business workflow.
  3. The Master Schedule. Organize and manage all your recurring service sets from one report.
  4. The Ease of Invoicing and Payroll. Create invoices, charge credit cards, and generate your cleaning professionals’ pay for the day, from the click of a button.
  5. Tipping from Scorecards. Instantly increase your cleaning professionals’ pay with our Scorecards easy tip functionality. Customers can leave a tip after completing a scorecard even after you’ve invoiced that job, extending the amount of time the customer has to leave a tip for that job.
  6. Automation. Automated Reminder Notifications will instantly save your office staff time every single day. Maid Central can deliver the notification to your customers by text, email, automated phones, or set a reminder for those that request a personal phone call, and you get to determine what time of the day those notifications are sent.
  7. Reports. Reports. Reports. Maid Central will transform your business by helping you make data-based decisions. We give you the tools to make sure you’re getting the highest price and the most revenue from every customer. We all want to make more money out of every job we do.
  8. Constant Evolution. Maid Central is always designing and developing with pay, price, productivity, and efficiency in mind. Maximize the revenue and return you get out of each hour paid to the people you’ve invested in. We’re building a platform that allows you to make more money in a way other platforms can’t. We have software that lets you collect the data and make the best decisions in order to generate the most profit in your business. Maid Central is constantly evolving because of feedback from our users.
  9. Maid Central gives you back time. With administrative tasks moved off of your desk, you and your office staff can use this found time to focus on your talent investment and opportunities to drive revenue and build your cleaning company.
  10. Our Founder, Tom Stewart. Tom firmly believes that the better the owners of house cleaning businesses can manage their businesses, the better employers they can be, and the better they can serve their clients. Everything he has accomplished in his career stems from his quest to professionalize the residential cleaning industry.

Top 10 Reasons to Track Your Cleaning Professionals’ Time Through Maid Central

  1. It reduces administrative overhead.
    Calculating payroll manually is mind-numbing and takes a huge chunk of your – or your office staff’s – time. Giving the authority and responsibility to you cleaning professionals to clock in and out for the day and check into and out of every job correctly frees up time. You and your office staff can spend this time on more value-added activities that drive profit.
  2. It creates compliant payroll records.
    Using Maid Central to clock in and out for the day and check into and out of jobs ensures that minimum wage requirements are being met and that no earned overtime pay is missed, eliminating hours of payroll nightmares.
  3. Cleaning Professionals have access to detailed job information at their fingertips.
    Directions, access information, add-ons, special instructions and equipment, pet info, and more are all listed in detail when Cleaning Professionals check into a job. When they don’t check-in, they’re missing out!
  4. You will have an accurate record of Cleaning Professional Productivity.
    One of Maid Central’s superpowers is the ability to measure work done by your Cleaning Professionals. Measuring the hours you have allowed for a job against the time it actually takes the Cleaning Professionals to clean that job makes team Productivity crystal clear. This helps you achieve a high return on your human capital. Using Productivity data, you can also ensure that you are charging the right amount for every job, every time, rather than just using the average numbers.
  5. You have the power to plan a more efficient job schedule/routing, to help grow your business.
    Knowing where your teams are, how long they are cleaning a job, and where they are going next is critical in your business’ time management and created Team Efficiency data. When Cleaning Professionals accurately and consistently check-in and out of jobs, it is easy to understand their schedule and how you can reduce drive time, add customers, and make more money.
  6. You can calculate your revenue per job and clock hour, helping you increase profits.
    Knowing exactly how long your teams were cleaning homes will help you calculate your revenue per job hour, allowing you to initiate price increases confidently and understand how many new clients you need to book to reach your revenue goals.
  7. Cleaning Professionals will realize increased feedback and increased tips.
    When Cleaning Professionals check into, then out of, each job, they generate a scorecard, automatically sent to each client upon checkout. The instant and automated use of scorecards generates increased client feedback. Clients who pay with credit cards also have the opportunity to leave a tip on their scorecard, making it easy for your teams to earn more money.
  8. Office staff can monitor Cleaning Professional progress and alert clients of updated arrival times.
    By quickly and easily checking into and out of each job, office staff can tell which teams are on schedule, which are falling behind (and might need help), and which are ahead of schedule. This helps keeps clients informed of delays or early arrivals and helps with team coaching and Productivity planning.
  9. It makes scheduling new clients quick, easy, and painless.
    When Cleaning Professional accurately and consistently clock in and out for the day and check into and out of jobs, you automatically know who is available, which team can handle a new client, and where in the schedule you can place them.
  10. It empowers your entire team.
    One of our Principles for Success is to free up time for your office staff to focus on revenue-generating activities. By empowering your Cleaning Professionals to be responsible and accountable for their time, your office staff has more time to sell your company and your services, driving profit.

Maid Central Founder Advises OSHA on COVID-19 Guidance

On Oct. 8, 2020, Maid Central founder Tom Stewart met with Occupational Safety and Health Administration (OSHA) representatives to discuss COVID-19 guidance for the cleaning industry. 

For Stewart, being a leader in the cleaning industry is nothing new. Stewart is a past president of the Association of Residential Cleaning Services International (ARCSI), co-founder of the industry trade magazine Cleaning Business Today, founder at Castle Keepers House Cleaning in Charleston, SC, and owner and instructor at Cleaning Business Builders. 

“We’ve worked hard to professionalize the cleaning industry,” said Stewart. “It is an honor that our clients, our community, and now OSHA, recognize Maid Central as an authority on professional home cleaning.” 

During the OSHA meeting, Stewart expressed concern over access to appropriate personal protective equipment (PPE) and necessary cleaning products, and discussed different federal, state, and local COVID-19 guidelines.  

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