MaidCentral
MaidCentral

API - Terms of Service

Last Updated: 05/01/2025

Maid Central API TERMS OF SERVICE

MAID CENTRAL API SERVICES USER DATA POLICY

 

 

Maid Central API TERMS OF SERVICE


This API Terms of Service Agreement (the “Agreement”) governs the use of the APIs and associated services (collectively, the “APIs”) provided by Maid Central, LLC, a South Carolina limited liability company located at 2030 Harley Street, North Charleston, South Carolina (“Maid Central”). By accessing or using the APIs, you (“Developer”) agree to be bound by the terms of this Agreement. If you are using the APIs on behalf of an entity, you represent that you have the authority to bind that entity to this Agreement.

 

 

1. DEFINITIONS

1.1 “API” means any software application, website, or other interface developed by Developer that interacts with the APIs.

1.2 “Partner” means any company or individual who directly subscribes to and licenses Maid Central to provide products & services to their Customers.

1.3 “Developer” means any agency, technology contractor, or technology developer or development company who facilitates the creation of API connections between Maid Central and other applications.

1.4 “Partner Data” means any data submitted by Partner or its authorized users to the APIs, excluding Aggregated Statistics.

1.5 “Customer(s)” means customers or users of the Partner that are using, or intend to use, Maid Central to procure products & services.

1.6 “Aggregated Statistics” means data and information derived from the use of the APIs in an aggregated and anonymized manner that does not identify any individual or specific Partner. This data may be used by Maid Central in an aggregate manner, including to compile statistical and performance information related to the provision and operation of the System, to improve performance and offer new functionality to the System, to bugfix and release new versions, to provide statistical insights as part of Products and Services offered by Maid Central or its affiliates, to promote and assist in the Partner and User’s experience, and to general improvements in the Products and Services. For purposes of clarity Aggregated Statistics does not include Partner Data, other than Partner Data in an aggregated form.

1.7 “Intellectual Property” includes all of Maid Central’s patentable subject matter, copyrights, trademarks, service marks, trade names, common law trademarks, industrial designs, domain name rights, copyrightable material including visual art, icons, GUI elements, source code and/or object code, and trade secret rights, and all other intellectual property rights whether or not registered as well as Aggregated Statistics and any information, data, or other content provided by Partner or User, including information derived from Maid Central’s monitoring of Partner’s and User’s access to, or use of the System. Intellectual property does not include partner data.

1.8 “Licensed Content” means all materials and information, including, but not limited to, all text, graphics, photographs, audio, manuals, operating procedures, video, customer contacts, pricing, promotions and contract information provided by Partner to Maid Central.

1.9 “Products & Services” means any products or services offered by Partner in connection with its business and use of the System.

1.10 “System” means Maid Central’s web based system that delivers business management functionality, which includes but is not limited to, customer relationship management, scheduling, dispatching, work orders, employee management, applications, private and public services and related documentation provided to Partner by Maid Central.

1.11 “Developer Credentials” means the unique identifiers or authentication keys provided by Maid Central to Partner for API access.

1.12 “End Users” means the Partner, along with its employees, contractors, and Customers authorized to use the System per the terms of this Agreement and for whom Fees are paid to use the System, and who have been supplied user identifications and passwords by Maid Central and/or Partner.

 

 

2. ACCOUNT AND REGISTRATION

2.1 Accepting the Terms. You may not use the APIs if: (a) You are not of legal age to form a binding contract with Maid Central; or (b) You are barred from using or receiving the APIs under applicable law.

2.2 Entity-Level Acceptance. If using the APIs on behalf of an entity, you warrant that you have authority to bind that entity to these Terms.

2.3 Registration Requirements. Some APIs require registration. You agree to provide accurate and updated information when registering.

2.4 Subsidiaries and Affiliates. Maid Central’s subsidiaries and affiliates may provide APIs on its behalf, and these Terms will govern your relationship with them.

 

 

3. LICENSE GRANT

3.1 License Grant. Maid Central grants Developer a limited, non-exclusive, non-transferable, and revocable right to access and use the APIs solely for internal business operations in accordance with this Agreement.

3.2 Restrictions. Developer shall not sublicense, reverse engineer, decompile, or attempt to derive source code from the APIs. Developer shall not use the APIs for unauthorized purposes or interfere with their operation.

 

 

3. USE OF OUR APIS

3.1 Your End Users. You must ensure that your End Users comply with applicable laws and these Terms.

3.2 Compliance with Law and Third-Party Rights. You must comply with all applicable laws and must not use the APIs to promote illegal activities or infringe upon third-party rights.

3.3 Permitted Access. You may only access the APIs as documented for approved business purposes. Any misuse of the API or credentials for unlawful activities, unauthorized data access, or disruption of service is prohibited.

3.4 Rate Limitations. Maid Central may impose and enforce usage limits up to 100 API requests per minute.

Exceeding these limits may result in access suspension or termination. Company may adjust rate limits with prior notice.

3.5 Open Source Software. Certain API components may be governed by separate open-source license agreements.

3.6 Communication. Maid Central may send communications related to API usage.

3.7 Feedback. If you provide feedback, Maid Central may use it without obligation.

3.8 Non-Exclusivity. The Terms are non-exclusive, and Maid Central may develop competing products.

 

 

4. Maid Central’S RIGHTS AND OBLIGATIONS

4.1 API Modifications. Maid Central may update, modify, or discontinue the APIs or any features thereof at any time, with or without notice.

4.2 Monitoring. Maid Central reserves the right to monitor API usage to ensure compliance and may suspend access if violations occur.

4.3 Security. Maid Central implements commercially reasonable security measures to protect the integrity of the APIs but makes no guarantees regarding security breaches.

 

 

5. DEVELOPER OBLIGATIONS AND RESPONSIBILITIES

5.1 Security Measures. Developer must implement security measures to protect API Credentials and prevent unauthorized use.

5.2 Compliance. Developer shall comply with all applicable federal, state, and local laws and ensure its End Users do the same.

5.3 Data Protection. Developer is responsible for obtaining user consent where required and ensuring that any data transmitted complies with privacy regulations. Developer must implement appropriate measures to protect personal data obtained through the API.

 

 

4. YOUR API DEVELOPERS

4.1 API Developers and Monitoring. Maid Central may monitor API usage to ensure compliance and to help you enhance your websites and applications. You will not interfere with this monitoring. Maid Central may use any technical means to overcome such interference. Maid Central may suspend access to the APIs by you or your API Developer without notice if we reasonably believe that you are in violation of the Terms.

4.2 Security. You will use commercially reasonable effort to protect user information, especially personal protected information, collected via the API and report any unauthorized access to your users.

4.3 Ownership. Maid Central does not claim ownership of your API Developer, and by using our APIs, you do not acquire ownership of Maid Central’s APIs or the data accessed using the API.

4.4 User and Data Privacy. You must comply with (1) all privacy laws and provide a clear privacy policy and (2) the

Maid Central API Services User Data Policy

, which governs your use of the APIs when you request access to Maid Central user information.

 

 

6. FEES AND PAYMENTS

6.1 Fees. Certain API services may be subject to fees as determined by Maid Central. Fees are based on usage as outlined in your subscription plan and must be paid in accordance with the applicable pricing plan.

6.2 Payment Terms. All payments are due in advance and are non-refundable unless otherwise specified. Payments are due monthly, unless otherwise agreed. Failure to pay may result in suspension or termination of access.

6.3 Taxes. Partner is responsible for all applicable taxes arising from API usage.

 

 

5. PROHIBITED ACTIVITIES AND CONFIDENTIALITY

5.1 API Prohibitions. You may not:

  • Sublicense the APIs to third parties;
  • Introduce malware;
  • Violate laws or rights;
  • Reverse engineer the APIs;
  • Use the APIs in hazardous environments where failure could cause harm.

5.2 Confidential Information. Developer credentials and other API-related information must be kept confidential.

 

 

6. CONTENT ACCESS AND USAGE

6.1 Content Accessible Through APIs. Some APIs provide third-party content. You must comply with applicable content policies.

6.2 Submission of Content. Maid Central does not claim ownership but may use submitted content as necessary for API operation.

6.3 Content Retrieval. You must obtain user consent before exposing their data to third parties.

6.4 Data Portability. You must allow users to export their data in a reasonable manner.

6.5 Content Prohibitions. You may not scrape, modify, or misrepresent content accessed through APIs.

 

 

7. BRANDING AND ATTRIBUTION

7.1 Brand Features. You may not use Maid Central’s branding without prior written permission.

7.2 Attribution. You must comply with attribution requirements specified in the API documentation.

7.3 Publicity. You may not imply partnership or endorsement without approval.

 

 

8. PRIVACY AND COPYRIGHT PROTECTION

8.1 Privacy Policies. Maid Central’s

privacy policy

governs its use of submitted information.

8.2 Copyright Infringement. Maid Central complies with

Digital Millennium Copyright Act (DMCA)

takedown policies. If you think somebody is violating your copyrights and want to notify us, you can find information about submitting notices and Maid Central’s policy about responding to notices in our developer support channel.

 

 

9. TERMINATION

9.1 Termination Rights. Either party may terminate the Agreement at any time.

9.2 Post-Termination Obligations. Upon termination, you must cease API usage and delete any data obtained through it.

 

 

10. LIABILITY AND INDEMNIFICATION

In No Event Shall Maid Central, Its Affiliates, Licensors, Or Agents Be Liable To Client Or Authorized Users For Any Indirect, Incidental, Special, Consequential, Exemplary Or Punitive Damages Arising From, Connected With Or Relating To This Agreement Or The System, Including Any Lost Profits Or Revenues, Lost Savings, Or Other Similar Damages Arising Out Of Client’s And Authorized Users’ Use Or Inability To Use The System, Or From Errors Or Omissions In The Hardware Or Software, Regardless Of Whether Such Damages Are Foreseeable, Whether Maid Central Has Been Advised Of The Possibility Of Such Damages, Or Whether Such Damages Are Deemed To Result From The Failure Or Inadequacy Of Any Exclusive Or Other Remedy. Maid Central’s Total Liability For Damages Arising From, Connected With Or Relating To This Agreement And The System Shall Not Exceed The Amount Paid To Maid Central Pursuant To This Agreement During The One (1) Month Period Immediately Preceding The Occurrence Of The Event Triggering The Damage Or Loss.

11. WARRANTY, INDEMNITY, AND LIMITATIONS

11.1 Representations and Warranties. Each party represents and warrants that it has the full power and authority to enter into this Agreement and to grant to the other party the rights granted herein. Client represents and warrants that it: (i) Client is the sole owner or a permitted user of the Licensed Content and Client Data; (ii) Client is the sole owner or a permitted user of its trademark(s); (iii) Client has secured all necessary licenses, consents, and authorizations with respect to use of any intellectual property, including Licensed Content and Client Data; (iv) no part of the intellectual property provided by Client to Maid Central violates or infringes upon the patent rights, copyrights, trade secrets, trademarks, or other rights of a person or entity; and (v) it complies and shall continue to comply with all applicable legislation, rules, and regulations.

11.2 Indemnity. Developer agrees to indemnify Maid Central and defend and hold it harmless against any and all liabilities, losses, damages, costs and expenses (including cost of defense and reasonable attorneys’ fees) which Maid Central may hereafter suffer itself or pay out to another by reason of any claim or action arising out of: (i) the infringement of any patent, copyright, trademark, trade secret or other intellectual property right of a third party by the intellectual property provided or licensed by Client, (ii) the use or disclosure of proprietary information or trade secrets of others caused by the acts or omissions of Client, or (iii) Client’s Products & Services claims, or any dispute between Client and its Customers, or a transaction performed by Client through the System. In the event a third party successfully prevents the use of any intellectual property in connection with the System by means of an infringement action or otherwise, Client shall be required to either: (i) obtain the right to use the intellectual property in question; or (ii) provide an alternative means of accomplishing the objective achieved by the use of the intellectual property, which alternate means itself does not violate any intellectual property rights of a third party.

11.3 No Warranties Regarding Error-Free Operation. Maid Central does not warrant that the System is free from error or that the System will function without interruption. Maid Central makes no representation or warranty that the System will attract a minimum number of Customers or that a minimum number of transactions will be performed.

11.4 Warranty Limitation. THE WARRANTIES AND REPRESENTATIONS SET FORTH ABOVE ARE THE ONLY WARRANTIES OF ANY KIND MADE BY Maid Central, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

 

12. GENERAL TERMS

12.1 Binding Arbitration. At the request of any party, any dispute arising pursuant to this agreement or the goods or services provided pursuant to this agreement shall be resolved by binding arbitration in accordance with the Federal Arbitration Act (Title 9, U.S. Code) (the “Act”). The filing of a court action is not intended to constitute a waiver of the right of any party, including the suing party, thereafter to require submittal of the claim to arbitration. Arbitration proceedings will be determined in accordance with the Act. The applicable rules and procedures for the arbitration will be established by an arbitrator certified by the South Carolina Bar and mutually agreed upon by the parties. If the parties cannot agree on an arbitrator, then the arbitration provider or arbitrator shall be appointed by the President of the Charleston County (S.C.) Bar Association. The arbitration shall be administered and conducted, unless otherwise required by law, in Charleston County South Carolina. All claims shall be determined by one arbitrator; provided, however, if the claims exceed $1,000,000 in the aggregate, then upon the request of any party, the claims shall be decided by three arbitrators. All arbitration hearings shall commence within ninety (90) days of the demand for arbitration and close within ninety (90) days of such commencement and the award of the arbitrator(s) shall be issued within thirty (30) days of the close of the hearing; provided, however, that the arbitrator(s), upon a showing of good cause, may extend the commencement of the hearing for up to an additional sixty (60) days. The arbitrator(s) shall provide a concise written statement of reasons for the award. The arbitration award may be submitted to any court having jurisdiction to be confirmed and enforced. The arbitrator(s) will have the authority to decide whether any claim is barred by the statute of limitations and, if so, to dismiss the arbitration on that basis. For purposes of the application of the statute of limitations, the service on a party of a demand for arbitration is the equivalent of the filing of a lawsuit. Any dispute concerning this arbitration provision or whether a claim is arbitrable shall be determined by the arbitrator(s).

12.2 Relationship of Parties. The relationship of Maid Central and Client established by this Agreement is that of independent contractors, and nothing contained in this Agreement will be construed to constitute the parties as developers, partners, joint venturers, co­owners or otherwise as participants in a joint or common undertaking.

12.3 Amendments and Modifications. This Agreement may be amended by Maid Central by posting the amended terms online at Maid Central.com. Client’s continued use of the System is acknowledgment and acceptance of the terms of this Agreement.

12.4 Waiver of Breach. The waiver of any breach or default will not constitute a waiver of any other right hereunder or any subsequent breach or default.

12.5 Severability. If any provision of this Agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions will nevertheless remain in full force and effect. The parties agree to renegotiate any term held invalid and to be bound by the mutually agreed substitute provision.

12.6 Assignment. Client shall not assign or delegate this Agreement or any of its rights or duties under this Agreement, without the prior written consent of the other party, except to a person or entity which has succeeded to all or substantially all of its business and assets to which this Agreement pertains, and which successor has assumed its obligations under this Agreement.

12.7 Further Assurances. Each party shall, from time to time, at the request of the other party, and without further cost or expense to such other party, execute and deliver such other instruments and take such other actions as may reasonably be requested in order to more effectively consummate the transactions contemplated hereby.

12.9 Survival. Sections 4.1, 5, 8, 9, and 12 survive any termination or expiration of this Agreement

12.10 Inurement. This Agreement shall inure to the benefit of and be binding upon the heirs, personal representatives, executors, executrices and administrators, committees, receivers, trustees in bankruptcy, successors and permitted assignees of each of the parties hereto

12.11 Notices. Maid Central in its sole discretion may change these Terms at any time for any of a variety of reasons, such as to reflect changes in applicable law or updates to the System, and to account for new services or functionality. The most current version will always be posted on the Service. If an amendment is material, as determined in Maid Central sole discretion, Maid Central will notify you by email. Notice of amendments may also be posted to Maid Central’s blog or upon your login to your account. Changes will be effective no sooner than the day they are publicly posted. In order for certain changes to become effective, applicable law may require Maid Central obtain your consent to such changes, or to provide you with sufficient advance notice of them. If you do not want to agree to any changes made to the terms for the Service, you should stop using the Service, because by continuing to use the Service you indicate your agreement to be bound by the updated terms.

12.12 Changes to the System. Maid Central is constantly working to change and improve the System. In that regard, Maid Central may add, alter, or remove functionality from the System at any time without prior notice. Maid Central may also limit, suspend, or discontinue the System at its discretion. If Maid Central discontinues the System, we will give you reasonable advance notice to provide you with an opportunity to export a copy of your Client Data from the System as provided in Section 3.5 above. Maid Central may remove content from the System at any time in our sole discretion, although we will endeavor to notify you before we do that if it materially impacts you and if practicable under the circumstances.

12.13 Beta Services. From time to time, we may provide beta access to new features associated with the System or completely new subscription-based services (the “Beta Services”) to you. With respect to these services, (a) the Beta Services are provided “as is” and without warranty of any kind, (b) we may suspend, limit, or terminate the Beta Services for any reason at any time without notice, and (c) we will not be liable to you for damages of any kind related to your use of the Beta Services. If we inform you of additional terms and conditions that apply to your use of the Beta Services, those will apply as well. We may require your participation to be confidential, and we may also require you to provide feedback to us about your use of the Beta Services. You agree that we own all rights to use and incorporate your feedback into our services and products, without payment or attribution to you.

12.14 Attorneys’ Fees. Client shall pay on demand all of Maid Central’s reasonable attorneys’ fees and other costs incurred by Maid Central to collect any fees or charges due Maid Central under this Agreement.

12.15 Entire Agreement. This Agreement, including the attachments hereto, constitutes the entire agreement between the parties, and supersedes and cancels all previous and contemporaneous registrations, agreements, commitments and writings, with respect to the subject matter. Any item or service furnished by Maid Central in furtherance of this Agreement shall be covered by this Agreement unless specifically covered by some other agreement executed by Client and Maid Central.

For inquiries, contact Maid Central, LLC at mail@MaidCentral.com.

 

MAID CENTRAL API SERVICES USER DATA POLICY

Last Updated: 05/01/2025

This User Data Policy (the “Policy”) sets forth the terms and conditions regarding access to and use of Maid Central API Services, including but not limited to Maid Central Sign-In, which form part of an authentication and authorization framework provided by Maid Central LLC (“Maid Central”). By accessing or using Maid Central API Services, you (“Developer”) acknowledge and agree to be bound by this Policy, as well as the Maid Central APIs Terms of Service. Maid Central reserves the right to modify or update this Policy from time to time, and Developer’s continued access or use of Maid Central API Services constitutes acceptance of such changes.

 

 

1. REPRESENTATION OF IDENTITY AND INTENT

1.1 Accuracy of Identity. Developer must clearly and accurately represent their identity, including their company or application name, when requesting access to Maid Central user data. Any misrepresentation or concealment of Developer identity is strictly prohibited.

1.2 Clarity of Data Requests. Developer must provide clear, conspicuous, and accurate information to users and Maid Central regarding the specific user data being requested. If Developer seeks to access or use data beyond what was originally disclosed in the privacy policy or user consent flow, Developer must update the privacy policy and obtain new user consent before proceeding.

1.3 Transparency of Purpose. Developer must be honest and transparent about the purpose for which they are requesting user data. If data is used for multiple purposes, all such purposes must be disclosed to users.

 

 

2. PRIVACY DISCLOSURES AND TRANSPARENCY

2.1 Privacy Policy Requirement. Developer must maintain a publicly available privacy policy that comprehensively details how their application interacts with Maid Central user data. This policy must be linked in the Developer’s OAuth Developer configuration.

2.2 Content of Privacy Disclosures. Privacy policies and in-product notifications must explicitly disclose the manner in which the application collects, stores, shares, or processes user data. In addition, Developer must implement additional in-product disclosures as necessary to ensure users fully understand data handling practices.

2.3 User Notification of Changes. Any changes to the way Maid Central user data is used must be disclosed, and users must be prompted to provide new consent prior to the implementation of such changes.

 

 

3. MINIMIZATION OF DATA ACCESS AND PERMISSIONS

3.1 Necessity of Permissions. Developer shall request only the minimum necessary data permissions required to operate their application. Permissions must be justified by the functionality of the application.

3.2 Incremental Authorization. Where feasible, Developer must request user data incrementally to ensure users understand why specific data is required at each stage.

3.3 Prohibition on Unnecessary Access. Developer may not request access to user data for speculative future use or for features not yet implemented.

 

 

4. RESTRICTIONS ON DATA USE AND UNAUTHORIZED PRACTICES

4.1 Prohibited Misrepresentation. Developer must not mislead users or Maid Central about what data is collected or how it is used. Full transparency is required for users to make informed authorization decisions.

4.2 Prohibition on Data Aggregation for Surveillance. Developer is strictly prohibited from aggregating, analyzing, or sharing Maid Central user data for surveillance purposes or for resale to third parties engaged in monitoring activities.

4.3 Prohibition on Unauthorized API Access. Developer may only access Maid Central API Services through official, documented means. Reverse engineering, scraping, or unauthorized API use is strictly forbidden.

4.4 Accurate Representation of Application Environment. Developer must accurately represent their application’s environment when requesting authentication. Misrepresentation (e.g., claiming to be a native app while actually using a web view) is prohibited.

4.5 Restrictions on Human Review of Data. Human access to Maid Central user data is restricted except in cases where (a) the user has explicitly consented to specific human review, (b) required for security purposes, (c) necessary to comply with applicable law, or (d) conducted in aggregate and anonymized form.

 

 

5. CHILD-DIRECTED APPLICATIONS

5.1 COPPA Compliance. Developers whose applications are directed at children under 13 must comply with the

Children’s Online Privacy Protection Act (COPPA)

and all applicable laws regarding children’s privacy.

5.2 Restrictions on Child-Directed Applications. Applications primarily targeting children may not use Maid Central Sign-In or any API that requires authentication with a Maid Central Account. Mixed-audience applications must ensure users can fully access the application without requiring Maid Central account sign-in.

 

 

6. SECURITY AND DATA HANDLING REQUIREMENTS

6.1 Data Protection Standards. Developer must implement reasonable security measures to prevent unauthorized access, loss, or misuse of user data, both in transit and at rest.

6.2 Annual Security Assessments. Applications accessing sensitive Maid Central API scopes may be required to undergo annual security assessments by a Maid Central-designated third party.

6.3 Retention and Deletion. Developer must retain user data only for the period necessary to fulfill the application’s purpose. Upon user request, Developer must securely delete user data, ensuring it is permanently removed from all storage systems.

 

 

7. ADDITIONAL REQUIREMENTS FOR SENSITIVE AND RESTRICTED API SCOPES

7.1 Scope-Specific Access. Developer may only request access to sensitive or restricted API scopes if explicitly permitted under Maid Central’s policies for such scopes.

7.2 Limited Use Policy. Any data obtained through restricted API scopes must be used solely to provide user-facing features that are prominent within the requesting application.

7.3 Data Sharing Restrictions. User data accessed via restricted API scopes may not be transferred to third parties, except:

  • With user consent for providing visible user-facing features;
  • For security purposes (e.g., abuse investigation);
  • To comply with applicable laws; or
  • As part of a merger or acquisition, with explicit user consent.

7.4 Prohibition on Data Sales and Advertising Use. Developers may not transfer, sell, or use Maid Central user data for advertising, profiling, or creditworthiness assessments.

 

 

8. ENFORCEMENT AND COMPLIANCE

8.1 Compliance with Maid Central APIs Terms of Service. Developer must comply with all applicable Maid Central policies. Failure to do so may result in suspension or revocation of access to Maid Central API Services.

8.2 Remedial Actions. Maid Central reserves the right to suspend or terminate access to its API Services if Developer violates this Policy or enables users to violate applicable terms.

8.3 Audit Rights. Maid Central may audit Developer’s compliance with this Policy at any time, including by requesting documentation or conducting security reviews.

 

 

9. GENERAL TERMS

9.1 Modification of Policy. Maid Central reserves the right to update this Policy periodically. Developer’s continued use of Maid Central API Services following any updates constitutes acceptance of the revised terms.

9.2 No Waiver. Failure by Maid Central to enforce any provision of this Policy shall not be construed as a waiver of any rights.

9.3 Governing Law. This Policy is governed by the laws of the United States and the State of South Carolina, without regard to conflict of law principles.

 

 

By using Maid Central API Services, Developer acknowledges and agrees to comply with this User Data Policy, including all restrictions, requirements, and enforcement measures outlined herein.