Core KPI Technician Turnover Per Year
The Technician Turnover Per Year KPI measures the percentage of technicians who leave your company within a 12-month period. Technician Turnover Per Year directly impacts training costs, schedule stability, service quality, and profitability. By monitoring Technician Turnover Per Year and addressing its root causes, you can lower recruiting spend, retain hard-won expertise, and deliver a more consistent customer experience.
Core KPI CalendarGrow Faster and Stronger by Tracking These 12 KPIs.
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Core KPIs
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Bill Per Cleaning
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Quotes Per Week
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Close Rate Per Week
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Cleanings Per Home Per Month
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Revenue Per Technician Per Day
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Rate Increase Per Year
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Direct Payroll % to Revenue
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Customer Attrition Rate Per Month
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Skip Cleanings Per Day
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Absentee Rate Per Day
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Technician Turnover Per Year
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Operating Expense Per Month
How to Calculate Technician Turnover Per Year
The Technician Turnover Per Year KPI shows the percentage of technicians who separate from your company in a year.
Technician Turnover Per Year (%) =
(Number of Technician Separations (year) ÷
Average Number of Technicians (year)) × 100
Example: If 9 technicians left during the year and you averaged
45 technicians on staff, then:
9 ÷ 45 × 100 =
20% Technician Turnover Per Year
Technician Turnover Per Year — What, Why, How
What is the Technician Turnover Per Year KPI?
The Technician Turnover Per Year KPI is the percentage of technicians who leave your company over a 12-month period.
Why is the Technician Turnover Per Year KPI important?
The Technician Turnover Per Year KPI affects hiring costs, training time, route stability, and service quality. Lower turnover improves profitability and customer experience.
How can I improve the Technician Turnover Per Year KPI?
Improve the Technician Turnover Per Year KPI by offering clear career paths, competitive pay structures, predictable schedules, recognition programs, and consistent coaching with MaidCentral performance data.
Technician Turnover Per Year KPI — Practical FAQs
What is a healthy benchmark for the Technician Turnover Per Year KPI?
Benchmarks vary by market and hiring conditions. Many residential cleaning companies target 20–35% Technician Turnover Per Year, with best-in-class teams driving lower through strong culture and compensation alignment.
What drives a high Technician Turnover Per Year KPI?
Common drivers include pay misalignment, inconsistent hours, long commutes, weak onboarding, limited advancement, and lack of recognition or coaching.
How can I reduce the Technician Turnover Per Year KPI?
Improve compensation clarity, offer tenure or performance incentives, shorten commute times via geo-routing, standardize onboarding, and use MaidCentral scorecards for regular feedback and recognition.
How should I track the Technician Turnover Per Year KPI?
Track monthly and year-to-date turnover, segment by team/manager/region, and correlate with attendance, QA scores, and payroll % to identify root causes early.
What’s the cost impact of the Technician Turnover Per Year KPI?
High turnover increases recruiting spend, training time, schedule gaps, and rework. Lowering the Technician Turnover Per Year KPI reduces hidden costs and protects customer satisfaction.