Professional Cleaning Index (PCI) Report: Cleaning Industry Statistics 2025
The Professional Cleaning Index (PCI) Report is the first industry-wide benchmarking program built exclusively for the residential cleaning industry-powered by data from over 150,000+ house cleanings every month.
This report provides the most up-to-date cleaning industry statistics for 2025, including essential KPIs like revenue per job, technician pay rate, customer churn, and direct payroll to revenue. View trends by company size and compare your performance against industry averages to make smarter, data-driven decisions.
Updated monthly, these benchmarks set the new standard for cleaning business performance. New data is published on the third Thursday of each month.
View Live Monthly Metrics:
2025 Monthly PCI Report
September 2025
| Metric | Small | Medium | Large | Average | % MoM | % YoY |
|---|---|---|---|---|---|---|
| Revenue per Job | $187.30 | $201.87 | $211.08 | $205.16 | +0.18% | +3.31% |
| Recurring Customer Churn | 5.42% | 5.45% | 5.32% | 5.38% | -2.17% | -23.53% |
| Direct Payroll to Revenue | 41.06% | 41.54% | 41.90% | 41.68% | -1.40% | -1.29% |
| Technician Turnover | 182.0% | 195.2% | 148.9% | 172.8% | +0.84% | -17.06% |
| Technician Pay Rate | $19.27 | $19.82 | $20.41 | $20.07 | -0.79% | -1.25% |
| Revenue per Job Hour | $59.41 | $59.27 | $59.63 | $59.46 | +0.18% | +2.58% |
Last updated: October 2025 | Data from 150,000+ house cleanings per month – Download ⬇Excel or ⬇CSV
August 2025
| Metric | Small | Medium | Large | Average | % MoM | % YoY |
|---|---|---|---|---|---|---|
| Revenue per Job | $183.56 | $201.71 | $210.41 | $204.79 | -0.52% | +4.01% |
| Recurring Customer Churn | 4.47% | 5.54% | 5.71% | 5.50% | +7.84% | -7.49% |
| Direct Payroll to Revenue | 42.02% | 42.16% | 42.39% | 42.27% | +0.99% | +0.21% |
| Technician Turnover | 180.66% | 179.85% | 160.94% | 171.32% | +1.46% | -19.10% |
| Technician Pay Rate | $18.69 | $20.37 | $20.36 | $20.23 | +1.29% | -0.01% |
| Revenue per Job Hour | $57.36 | $59.89 | $59.25 | $59.35 | +0.87% | +2.94% |
Last updated: October 2025 | Data from 150,000+ house cleanings per month – Download ⬇Excel or ⬇CSV
Revenue per Job
Are you charging enough per job — or leaving money on the table?
This metric shows the average revenue generated per completed job across all company sizes. It helps you understand whether your pricing strategy and service delivery are aligned with industry norms.
Recurring Customer Churn
Are your customers staying loyal — or quietly slipping away each month?
This reflects the monthly percentage of recurring customers lost. It’s a key indicator of retention, customer satisfaction, and long-term revenue stability.
Technician Pay Rate per Clock Hour
Are you paying your techs enough to attract and keep talent — without overpaying for productivity?
This shows how much technicians are paid, on average, per hour they’re clocked in — including paid but non-job time. It reflects your competitiveness in attracting and retaining labor.
Direct Payroll to Revenue
Are you balancing technician wages with profitability — or letting payroll costs eat into your margins?
This shows how much of your revenue is spent on direct technician wages. It’s a core profitability driver for labor-intensive service businesses like residential cleaning.
Revenue per Job Hour
Are your teams earning enough per hour — or are inefficient jobs dragging you down?
This shows the average revenue earned for each hour worked on a job. It’s a combined measure of pricing, job efficiency, and quoting accuracy.
Technician Turnover Per Year
Is your business a place technicians want to stay — or just a stepping stone?
This metric tracks the annual rate at which cleaning technicians leave your company. High turnover can signal deeper issues with training, compensation, culture, or leadership — and it drives up hiring and onboarding costs.
The PCI Report – FAQs & Benchmarking Insights: Cleaning Industry Statistics 2025
What is the PCI Report?
The Professional Cleaning Index (PCI) Report is the first benchmarking tool built exclusively for residential cleaning companies. Powered by data from over 150,000 house cleanings each month, it delivers up-to-date industry statistics and KPIs that help cleaning businesses measure and improve their performance..