Organizing your customers’ appointments and deploying your technicians can get quite messy, especially if you run a big business that serves multiple areas. While a comprehensive cleaning business scheduling app helps the process go smoothly, it’s not the only benefit it can bring to your company.
Apart from ensuring no client ever loses their appointment, utilizing our smart software can help you solve other common issues as well. Keep reading to find out more about the ways you can benefit from it.
How can intelligent scheduling help my business overcome problems?
Smart appointment management helps you run your business smoothly, increase your first-time fix rates, and improve your retention rates by ensuring your clients’ satisfaction with efficient and on-time service. Here’s how you can utilize it to overcome some typical problems.
Not matching the right employee to the right job
Client satisfaction isn’t only about receiving timely service, it’s also about the quality of the service. It’s essential to send out the right person to the right job, especially for the first-time clients, and ensuring you do so can make a huge difference in your company’s rating and success.
Your employees have unique experiences and skills. Know their strengths and preferences and use that knowledge to deploy them accordingly. With our unique app, you can easily assign or reassign jobs and flag them according to your technicians’ preferences.
Shift management that’s exceedingly complex
Some clients will request cleaning sessions late at night or early in the morning, which can make your shift management and payment challenging. Organizing shifts with a large number of technicians with different customers, skill sets, and sites can be overwhelming and leaves room for error.
With our all-encompassing software, all the team members can view the schedule and know in advance exactly where and when they need to be, which makes it easier for them to organize their own time. They’ll also be able to recognize the shifts that require overtime, overnight, or holiday pay. This way, not only will you be able to better manage the schedule, but you’ll also have employees who are happier and better motivated.
Poor route and location management
Efficient routing is an essential part of a successful cleaning business. However, it’s quite common that companies book jobs according to immediate need without considering geographic location.
This potentially leads to employees spending significant amounts of time in traffic as well as driving across the city and back again. Eventually, you lose both money and time moving from one location to another.
Our app gives you access to all the necessary information about your employees and your clients, including the location of the job. This way, you can easily batch your technicians so they work in one part of the city for the day and not lose the precious time driving long distance routes.
Where can I find a comprehensive cleaning business scheduling app?
When you opt for our all-encompassing software, we’ll provide you with all the necessary information about smart scheduling, the benefits you can reap by utilizing it, as well as some useful tips on how to schedule cleaning customers. Our specialists at MaidCentral will thoroughly demonstrate the features that allow you to automate repetitive tasks and use your time to consider other important aspects.
You can use our app to schedule jobs, manage job worksheets, customer engagement, and employee time clocks. It encompasses everything you need to run your business smoothly and optimize your time and operations. Reach out to us today and schedule your online one-on-one demo to find out more about the benefits that await you.