Starting a residential maid service is one of the easiest and least expensive ways to become a business owner. Unfortunately, this gives many cleaning company owners and managers a false sense of security. After all, how complicated can this line of work be?
Very complicated, it turns out. The cleaning industry is full of pitfalls that may seem minor, but are actually serious problems that can quickly sink your housekeeping service if not addressed in a timely manner.
We’ve previously discussed the most common challenges home cleaning companies face and looked at a few proven ways to make your maid service stand out from its competitors. Now we’ll explore some “minor” issues that can harm a housekeeping business and explain how the best software for cleaning companies can help you deal with them. Read on.
What can hurt a residential cleaning business?
In order to ensure long-term success for your maid service, you must first iron out the kinks that can keep it from claiming and retaining its share of the market. Here are 4 problems business owners should be on the lookout for:
1. High cleaner turnover
Although every cleaning company sees some level of employee turnover, you shouldn’t be losing current cleaners and hiring new ones all the time. This indicates a lack of job satisfaction caused by poor working conditions, improper communication, sub-par pay, and more.
Needless to say, this is going to be reflected in the quality of your housekeeping service. Dissatisfied cleaners are going to put in a minimal amount of effort and provide an overall sub-par customer experience. Many homeowners also prefer to get the same cleaner every week, and this won’t be possible with high staff turnover.
2. Reoccurring issues
Sometimes, a customer will complain about some aspect of their service. This is okay, mistakes happen. However, they should never complain about the same thing twice.
If you keep getting the same complaint time and time again, especially if it comes from multiple different customers, you need to get on top of it ASAP. Reoccurring problems indicate a deeper problem with your service that you have to address before it causes your company to develop a negative reputation.
3. Inadequate customer support
Poor customer service can be exceedingly frustrating for your clientele. Even if your cleaners do an outstanding job every time, your clientele can quickly become put off if they’re regularly getting billed incorrectly, are unable to get in touch with management, have their wishes and requests overlooked or ignored, and so on.
In order to garner positive reviews and foster loyalty among your clientele, your customers need to be able to easily reach out to your customer support team and have their problems be solved quickly and decisively.
4. Failing to leverage new technologies
Many of the above problems, especially the recurring issues and less-than-stellar customer service, can be overcome through the use of modern technology. Luckily, purpose-built software is available that can help you facilitate communication with your staff and clientele, easily organize your daily, weekly, and monthly operations, and gather crucial feedback.
Where can I find the best software for cleaning companies?
MaidCentral provides residential cleaning business owners and managers with a state-of-the-art software solution designed to cater to the unique needs of the home cleaning industry. It includes the full suite of functionalities necessary to run a successful housekeeping service.
Get in touch with us today if you’d like to inquire further or schedule a one-on-one demo. We look forward to partnering with you and helping you take your maid service to the next level.