Keeping our homes clean is a necessary part of everyday life, but not everyone has the time to do it on their own, and that’s where cleaning businesses come in. Considering the fact that the cleaning industry in America employs over 2.5 million people and is growing, starting a business in this sector can be lucrative indeed.
However, with more companies emerging on the market, the competition is fiercer than ever. Modern tools such as purpose-built reviews and ratings software can help significantly, but cleaning business owners also need to understand what truly makes a cleaning company successful in order to thrive in this competitive market.
Read on to learn about the 5 greatest secrets of successful cleaning businesses and how you can implement them in your own company.
How do I make my cleaning business successful?
Whether you’re an experienced owner or just planning to become one, these strategies will help you build a trustworthy organization that customers gladly come back to. Have a look at these 5 essential traits of successful residential cleaning companies:
Even with a well‐established routine, there’s always room for improvement. With the rapid advancement of technology, there are new things to learn every day and if you don’t follow up, you risk your company operating with outdated methods.
Stay open for new developments, and you’ll be up to date with the latest cleaning supplies, safety tips, and organizational and managerial skills. Keep up with the available trade organizations, meetings, and conventions, and ask your suppliers for regular updates.
Keep your staff trained
Having a good training plan for your employees is one of the key steps to a successful company with high client satisfaction rates. Equip your staff with the necessary skills so they can do an excellent job without supervision. You can organize detailed training sessions for new employees, and different sessions for the experienced workers with updates and recaps.
Take good care of your employees
Your employees are the core of your company and your success depends directly on their performance. When they are happy and satisfied, they will also be motivated to do their best and keep your clients happy as well.
Get creative and come up with different ideas to boost their motivation. These can be bonuses or incentives for top performers, but you can also think of other interesting ways.
While the job your employees perform is not particularly related to the digital world, to you as an owner and manager, digital resources can be of great help. You can save time by using software tools for payroll, inventory control, billing, estimates, and other types of record keeping.
Not to mention that a serious business should have a presentable website and social media accounts. Today, an easily accessible app is a must as well, since a large number of services are available online.
Invest in your client service
Apart from the quality of cleaning your company provides, it’s also important to work on relationships with your customers. Being satisfied with your service doesn’t necessarily mean your clients are as well. Make sure you follow up with them regularly and see how happy they are or if there’s anything else they need or want.
Where can I get a good reviews and ratings software for cleaning companies?
Whether you’re not sure about the different meanings of rating, feedback, and review, or you need help managing negative feedback, or just want to attract the right kind of customers, we at MaidCentral will be happy to help you. Our software solution allows you to easily control anything from sales and marketing to staff scheduling and financial reporting.
Give us a call today if you’d like to get a hands‐on experience of our unified management software. We can’t wait to help you take your business to the next level.